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Shipping Policy

Processing Times

We offer multiple processing options tailored to your urgency. Thanks to our streamlined processing system and flexible staffing, we’re able to handle orders efficiently—even during high-demand periods.

Standard Processing:
Applications are processed within 1 business day after receiving all required documentation.
Orders submitted after 6:00 p.m. will be processed the next day.

Rush Processing – 6 Hours (Digital Only):
Available Monday through Sunday, processed within 6 hours.
Orders placed after 10:00 p.m. are completed by 12:00 noon the next day.

Ultra Rush Processing – 3 Hours (Digital Only):
Need it faster? Our 3-hour priority service is also available 7 days a week.
Orders placed after 10:00 p.m. are finalized by 12:00 noon the following day.

These timeframes apply only to digital document delivery. Physical shipments begin after printing is complete.

Digital Delivery

Upon approval, your digital International Driving Permit is emailed to you.

Please note:

  • The digital version is not printable and is intended for display only on your phone, tablet, or laptop.

  • If your email address is entered incorrectly, delivery may be delayed or fail entirely.
    Travel Docs Online is not responsible for undelivered files due to customer input errors.

Physical Documents – Global Shipping

Printed IDP booklets are shipped within 3–5 business days after processing.

By default, we use DHL Standard Global Shipping with tracking, however:

  • Depending on availability or destination, we may ship via standard international postal service instead.

  • This may affect delivery speed and tracking availability.

Estimated Transit Times

(Typical delivery windows, subject to variation)

  • United States & Canada: 4–7 business days

  • Europe (incl. UK): 3–6 business days

  • Australia & New Zealand: 5–9 business days

  • Asia, Middle East, South America & Africa: 6–10 business days

Tracking numbers are not sent automatically. Please contact us to request tracking information.

Shipping Fees

  • Shipping rates are shown at checkout and depend on your location and selected delivery method.

  • Express shipping charges are strictly non-refundable — no exceptions.
    These fees cover expedited production and third-party courier costs.

Cancellations and Refunds

  • Orders can be canceled within 2 hours of payment.

  • After 2 hours, a 25% handling fee applies.

  • Digital documents already sent or processed are non-refundable.

  • Express shipping fees are never refundable, under any circumstances.

View our IDP Refund Policy or eVisas Refund Policy for more details.

Responsibility and Liability

Travel Docs Online is not liable for:

  • Delays caused by customs, postal systems, or force majeure events

  • Errors in delivery information submitted by the customer

  • Indirect costs from late delivery (e.g. car rental fees, fines, or missed travel plans)

Lost or Delayed Shipments

If your physical booklet has not arrived after the expected delivery period, please contact us via the contact form. We will investigate and assist with a resolution where applicable.

Need Assistance?

To request your tracking number or ask questions, contact us at:
[email protected]